Designed with residential
customers in mind, we don't limit the amount of minutes used
within your plan's calling area. Never have to worry about
running huge long distance charges again.
Unlimited Ontario: Includes anywhere in Ontario. Unlimited Canada: Includes anywhere in Canada
in the except for Yukon, Nunavut and North West Territories. Unlimited North America: Includes anywhere in
Canada and U.S.A. except for Hawaii, Alaska, Yukon, Nunavut and North
West Territories.
Unlimited Service - Terms and conditions
Residential Service:
The unlimited service is provided to you as a residential
user, for your personal, residential, non-business and
non-professional use. This means that you are not using it
for any commercial or governmental activities, profit-making
or non-profit, including but not limited to home office,
business, sales, tele-commuting, tele-marketing,
autodialing, continuous or extensive call forwarding, fax
broadcast, fax blasting or any other activity that would be
inconsistent with normal residential usage patterns. This
also means that you are not to resell or transfer the
service to any other person for any purpose, or make any
charge for the use of the service, without express written
permission from Unitz Online in advance. We reserve the
right to immediately terminate or modify the service, if
Unitz determines, in its sole discretion, that the service
is being used for non-residential or commercial use.
Business Service:
The unlimited service provided must not be used for tele-commuting, tele-marketing,
autodialing, continuous or extensive call forwarding, fax
broadcast, fax blasting or any other activity that would be
inconsistent with normal business usage patterns. This also
means that you are not to resell or transfer the service to
any other person for any purpose, or make any charge for the
use of the service, without express written permission from
Unitz Online in advance.
IMPORTANT
– Please read the Local Number Porting
FAQ
before proceeding.
Portable locations:
Aurora, Barrie, Belleville, Brampton, Brantford, Calgary, Chatham, Edmonton, Guelph, Halifax, Hamilton, Keswick, Kingston,
London, Markham, Mississauga, Montreal, Newmarket, North Bay, Oshawa, Ottawa, Peterborough, Quebec,
Richmond Hill, Sarnia, Sault Ste Marie, St Catharines, Sudbury, Toronto, Vancouver, Victoria, Waterloo, Windsor,
Winnipeg, and Woodbridge.
Additional locations may include:
Thorold, Copper Cliff, East York, Etobicoke, North York,
Scarborough, South Pickering West, and York
Be advised that though a telephone number may be local to
the above mentioned areas, it cannot be ported unless it is
registered to the specific town or city.
In order to port your telephone number over to our network,
you are required to provide us with written authorization to
do so. Click here for the required documentation. Please be advised that you still need to
contact our office in order to subscribe to the i-Line Telephone service.
Unitz LOA -
Please complete the entire document.
Bell 1404 -
Please complete the boxed fields only. All other information
is to be completed internally by a Unitz Online representative.
Fax the forms to our office at (705) 673-9994. You can also scan and email a copy to porting@unitz.ca. Contact our office at
(866) 673-9688 if you have any further questions.
Unitz Online offers a form of
9-1-1 service (9-1-1 Dialing) that is similar to traditional
9-1-1 (911) service but has some important differences and
limitations when compared with enhanced 9-1-1 service (E911)
available in most locations in conjunction with traditional
telephone service. With both traditional 9-1-1 and E911
service, your call is sent directly to the nearest emergency
response centre. In addition, with E911 service, your call
back number and address are visible to the emergency
response centre call-taker. With Unitz Online's 9-1-1
service, your call is sent to a national emergency call
centre. The call centre operator will confirm your location
information and then transfer your 9-1-1 call to the
emergency response centre nearest your location. You should
be prepared to confirm your address and call-back number
with the operator. Do not hang up unless told directly to do
so and if disconnected, you should dial 9-1-1 again.
Your 9-1-1 Dialing service is activated when you subscribe
to Unitz Online service. You should ensure your location
information that you provided when you registered with Unitz
Online is kept current at all times. In case you are not
able to speak during the 911 call, the call taker will
dispatch emergency response vehicles to your last registered
address. Remember that you must update your 9-1-1 Dialing
information if you move your device to a different location,
travel in Canada with your adapter, and/or if you add a new
line to your account.
Remember that the 9-1-1 Dialing
service will not function in the event of a power or
broadband outage or if your broadband, ISP or Unitz Online
service is suspended or terminated.
You should inform any household residents, guests and other
persons who may be present at the physical location where
you utilize the Unitz Online service, of the important
differences in and limitations of VoIP 9-1-1 Dialing service
as compared with E911 service, as set out above.
Using 9-1-1 when Traveling
Unlike traditional phone lines, you can use Unitz Online
anywhere. Unitz Online service is portable to any location
with broadband Internet access. Since Unitz Online uses the
address you provide to determine the nearest emergency
response centre, when you move or travel with your phone
adapter in Canada, you must update your new location.
This service allows you to
have as many additional telephone numbers to your i-Line.
You can choose a number from any city as long as it's
available in our number availability tool. A virtual number
is for incoming calls. When dialed, it will ring to
your telephone just like your primary number does.
This feature is similar to a
virtual number, the only difference being that when the
telephone rings it will have a different ring pattern.
This can be used to identify which number was dialed or can
be programmed in a fax machine to only answer a distinct
ring.
Reverse Calling is a unique
feature whereby a caller who is not a subscriber to our
service may place a call to a subscriber and not incur a
long distance charge. The non-subscriber would call one of
our local access numbers and
enter the telephone number of the Unitz subscriber. Our
system then processes the call by calling the valid
subscriber and connecting the two parties.
Calling outside of your plan
is possible with our per minute billing. All minutes must be
pre-paid unless other arrangements are made. Please call our
customer service for more details. To view a complete list
of North America and International rates
click here.
Call Waiting
permits callers to get through to you even when you
are on the phone with another call. You will hear a
beep indicating an incoming call. You will then be
able to put your current caller on hold and answer
the new call. You can continue to alternate between
parties as often as you'd like. It's like having two
lines while paying for only one.
How does it work? When you are on a call and the
line beeps, simply press the flash button or switch
hook. You will be connected with the waiting party
and your original party will be placed on hold.
Press the flash button or switch hook again, to
reconnect to the original party and hold the waiting
party. If a third caller tries to reach you they'll
get a busy signal or be forwarded to voicemail.
This feature can be enabled and disabled simply by
dialing *70 from your i-line.
3-way calling
3-way calling
allows you to create an instant conference call
between yourself and another two parties. No special
equipment is required to use Three-way calling.
To initiate a 3-way Call:
While you are
on a call press the flash button or switch hook
on your phone.
When you get a
dial tone, dial your second contact.
When the
second contact answers, press flash or the
switch hook again.
You and your
two contacts will now be connected on a
conference call.
*10
Balance
Remaining: Any time you would
like to know your long distance balance or how many
minutes left on your monthly plan simply dial *10.
This information can also be obtained by logging on
to the My Account
section.
*60
Block/Unblock
Numbers: This feature allows you to block a
number from calling your i-Line. To access this
feature dial *60 and follow the voice prompts for
instructions.
*67
Occasional Caller
ID blocking: To block your Caller ID information on
a per call basis follow the instructions shown
below.
To activate Occasional Caller ID Blocking:
Pick up the phone.
When you get a dial tone, dial *67.
Wait for a new dial tone.
Dial the phone number of the person you wish to call.
*69
Last Call
Return is a service that allows you to get the
phone number of the last incoming call whether you
answered it or not. To use the feature: Pick up the
phone, dial *69 and listen to the recording of phone
number.
*70
Call Waiting
Disable: This feature allows you to
enable/disable call waiting.
*72/*73
Call Forwarding
allows you to forward all your incoming calls to a
different phone number, such as your home, friend's
house, office or cell phone. Call Forwarding makes
your life easier because it gives you the control
you want. Turn it on when you need it. Turn it off
when you don't. Note that the number you forward
your calls to must be permitted by your outgoing
calling plan.
Call Forwarding instruction:
To enable call forwarding:
Dial *72 + the phone number you which to forward
calls to. A recording will confirm.
To disable call forwarding:
Dial *73. A recording will confirm.
This option can also modified by using the
My Account section.
*98
Voicemail
is a service that allows callers to leave messages
when you are not available to answer your phone. Our
voicemail permits you to record your own greeting so
that when calls are routed to your voicemail, they
will hear your voicemail greeting and have the
option to leave a message.
To access your voicemail from your i-Line, simply
dial *98.
To
access your voice mail when you are away from home,
simply dial your telephone number, wait for your
greeting and press the * button.
A reliable Internet connection
is necessary when using an Internet Telephone Line. Internet
calls require 90 kbps of consistent upload/download speed to
make and receive calls. If your connection experiences any
packet loss you will notice voice quality problems. A
minimum connection speed of 512kbps is recommended (most
cable, DSL or satellite connections are above the 512kbps).
For more information, please contact our technical support.
